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Terms + Conditions 

Confirmation of Booking

  • Upon acceptance of these T&Cs, the Client shall make an initial, non-refundable, non-transferable Deposit of 50% of the booking total to Party Mamma to provide the Equipment and/or Services. Unless a payment plan has been requested where the 50% cancellation fee still applies.

  • Payment of the Deposit will constitute acceptance of the terms and conditions contained in this Agreement.

  • The Deposit covers but is not limited to reserving the Equipment and/or Services for a specified date, related consultations, research, quoting, rent, licensing, insurances, administration, and ongoing client management.

  • Unless otherwise agreed between the Parties, the Hirer must pay the Deposit to Party Mamma within seven (7) days of a Quotation being issued. If the Deposit is not paid by this time, then Party reserves the right to cancel the Order.

  • The Hirer must pay any Delivery Fee as specified on any Quotation.

  • Party Mamma may charge at their discretion additional fees where there are location changes, order changes and/or multiple delivery or collection locations.

  • Party Mamma may charge at their discretion a Surcharge for public holidays, Sundays or after hours.

  • The balance of the Price, together with any additional travel fees, must be paid to Party Mamma at least fourteen (14) business days prior to commencement of the Hire Period.

  • Where an Order is placed less than seven (7) days prior to the commencement of the Hire Period, the full Price must be paid in full within 24 hours of the Quotation being issued.

  • Payment must be made by direct deposit or credit card in accordance with the terms of the invoice provided.

  • If final payment is not received by the due date, Party Mamma will be under no obligation to proceed with the Order and all monies paid to date by the Hirer will be forfeited.

 

Cancellation

If the Hirer cancels the Order prior to the date, the Hirer acknowledges this will cause a reasonably foreseeable loss to Party Mamma, and the Hirer agrees that:
 

  • They will forfeit the Deposit;

  • If the Booking is cancelled within five (5) days of the event, the Hirer will not be entitled to any refund of the Pre-event payment.

  • The balance of the Price retained by Party Mamma is to compensate Party Mamma for its reasonably foreseeable loss in administration time to process the booking request plus the likely event that they will be unable to further book that date or the cancelled hire items.

Process For Paying Bond By Credit Card

Party Mamma will take all details relating to your credit card.

No money will be charged to the card, unless there are:

 

  • Damages

  • Missing or broken items

  • Extended delay with returning hired items

 

In the case of one of these occurring, Party Mamma will advise the hirer of any costs and invoice the hirers for any damages or missing items.

Rescheduling/ Postponement

  • If the Hirer wishes to reschedule the date of the event, Party mamma Events will make all reasonable attempts to accommodate the new date, however is under no obligation to provide the Hire Equipment or Services on the new date. This is at the sole discretion of Party Mamma

  • Any rescheduled date must be within twelve (12) months of the original booked date and Party Mamma will credit any Deposit or part of the Price paid by the Hirer towards the rescheduled Booking.

  • If services are cancelled by Hirer and then reinstated at a mutually agreeable future date, then a new invoice outlining the terms of the agreement will be sent to the Hirer.

  • Any rescheduled Order will be adjusted and charged per the prices in effect at the time of the rescheduled Hire Period.

Order Changes & Reductions

  • The Hirer is responsible for reviewing the Order and notifying Party Mamma of any amendments.

  • Notifications of amendments may be made by phone, but must be also supported by written notice sent via email to info@partymamma.com.au

  • It is the Hirer’s responsibility to verify that amendments made to the Order were received by Party Mamma. Party Mamma will not be held responsible for any miscommunications which may result from a failure to do so.

  • Increases or amendments to the Hirer’s total order can be made up until seven (7) days prior to the event.

  • If the Client wishes to make any variation to their Order which results in a reduction in the total Price (“Reduction Value”); such variations are to be made no later than (4) four weeks before the Event Date, otherwise the Hirer must pay an amount equal to 50% of the Reduction Value.

 

Delivery, Installation & Collection

  • The delivery, installation & collection fee covers the delivery, installation & collection of all Equipment as described in the Order.

  • Party Mamma will in good faith and to the best of their ability deliver all Equipment to the Delivery Address by no later than the Delivery time. In the event that Party Mamma is unable to do so for any reason, the Hirer releases Party Mamma from any and all Claims and Liability.

  • The Hirer must provide Party Mamma with safe and appropriate access to the Delivery Address during the Hire Period.

  • If, for any reason, Party Mamma is unable to gain access to the Delivery Address for delivery of the Equipment, Party Mamma may charge at its sole discretion an additional fee as reasonably determined by Party Mamma for each additional delivery attempt. If this is the case, Party Mamma will provide the Hirer with an invoice to cover the cost and this invoice will be due and payable immediately upon receipt.

  • Party Mamma may charge at their sole discretion additional fees where there are multiple delivery or collection locations.

  • The Hirer must ensure measurements of the Equipment supplied by Party Mamma are appropriate for the event space including ceiling heights, door and stair access. If any of the Equipment does not safely and appropriately fit, Party Mamma reserves the right to refuse delivery. In such circumstances, the Hirer will not be entitled to a refund of any monies paid by the Hirer and Party Mamma will not refund any monies paid by the Hirer.

  • If outlined in any Order, Party Mamma must make all reasonable attempts to set up the Equipment after it has been delivered to the Delivery Address.

  • The Hirer must, upon placing an order, notify Party Mamma if delivery of the order will be above ground level.

  • Where the Hirer is not available at the Delivery Address during delivery, the Hirer must allocate and provide Party Mamma with the contact details of a designated person to meet with Party Mamma at the Delivery Address.

  • Party Mamma will not be held accountable if any Equipment becomes damaged or missing due to failure to meet with the designated person or leaving the Equipment unattended at the Delivery Address. The Hirer does hereby release from Party Mamma from any and all Claims and Liability in the event the Hirer or designated person cannot be located.

  • The Hirer must make all Equipment available to party Mamma for collection at a time and date determined by Party Mamma.

  • All Equipment must be quality checked, counted and cleaned prior to collection by or return to Party Mamma.

  • If for any reason Party Mamma is unable to gain access to the Delivery Address for collection of the Equipment, Party Mamma may charge at its sole discretion an additional fee as reasonably determined by Party Mamma for each additional collection attempt. If this is the case, Party Mamma will provide the Hirer with an invoice to cover the cost and this invoice will be due and payable immediately upon receipt.

  • If the agreed upon Collection Time is delayed by the Hirer for any reason, resulting in costs incurred by Party Mamma, the Hirer must reimburse Party Mamma for all costs associated with the delay.

Packing of Equipment

  • All Equipment must be carefully packed by the Hirer for collection or delivery on the Collection Date. The Hirer is to ensure that they are returned carefully repackaged back to Party Mamma with due care in their original crates, boxes or packaging.

  • The Equipment must be, at all times, in a weatherproof area away from dust, mud, mildew, rain, damp, wind or snow. Equipment must not be left out in the open overnight.

  • Any damage to the Equipment such as rips, tears, scuff marks, food products, dirt, cigarette Burns, Spills, Dampness or Breakages or any other damage may result in the full reupholstering or replacement of the Equipment at the hirers cost in accordance with clause 14 of this Agreement.

Refusal to Hire

  • Party Mamma reserves the right to refuse the Hire Booking at their sole discretion and at any time prior to delivery of the Equipment and/or Services with no liability other than to repay any amount of the Price paid in advance of the cancellation, less any costs already incurred by Party Mamma up to the date of Cancellation.

Photo Release

  • Subject to any copyright laws for the benefit of any third parties, the Hirer expressly grants Party Mamma permission to use photos from the event in various forms of advertising promoting our services. Where images are provided by a contracted photographer, appropriate credit will be given. Party Mamma may use and publish photographs of all persons and décor involved in the event for editorial, trade, advertising, web site use, or any other purpose and in any manner and medium that they see fit to promote Party Mamma.

 


Credit and Social Media Posts

  • When posting an image from your party or event, you must credit Party Mamma for any props and hire items provided by Party Mamma that were used at your event

Facebook: www.facebook.com/partymamma

Instagram: www.instagram.com.com/partymamma

Non-Disparagement

  • By accepting the services or products, of Party Mamma, you agree not to publish to any website, forum, or social media service negative reviews or disparaging comments or statements about Party Mamma, its services, products, owners, or employees.

  • When you use the website or purchase any product service from Party Mamma, you agree not to engage in any form of conduct or make any statements or representations that disparage or otherwise harm the reputation, goodwill, or commercial interests of Party Mamma.

  • You understand that should you violate this agreement; Party Mamma will suffer irreparable harm and damages. You agree that actual damages would be difficult or impossible to ascertain.

PARTY MAMMA

ABN: 90 645 223 878

www.partymamma.com.au

info@partymamma.com.au

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